Home

Program Compliance

Program compliance is attributed to 3 key areas. Card Program Due Diligence, Client Due Diligence and Card holder Know Your Customer (KYC) policies. Please note we do not support card reselling type business models unless for specific retail gift card program applications through renowned retail chains within their country of operation. Aside from gift card programs, all other programs must be where the card application is either to streamline a business process or leverage value to an existing customer or member base. Please note there are restrictions for card programs being positioned to certain countries. Click here for details. Additional restrictions also apply to Africa and the Middle East (AME) where we only work directly with program requests from authorized financial institutions with no exception.
 

Card Program Due Diligence
Requirements Collation	The collection of specific data requirements including but not limited to, network brand requirements card functionality requirements, geographical positioning, technical requirements, marketing sales and distribution strategies, reporting requirements etc.
Risk Analysis	An internal scoring technique to determine the level of risk to the issuing bank based on the program objectives and achievement of these objectives.
Quality Assurance	Assessment of quality requirements for the intended program and adherence to local marketing, data protection, financial regulations and branding regulations as well as financial network cross border marketing regulations.
Cross Border Scheme  Regulations	Marketing regulations especially in regards to cross border issuing will be taken into account with the qualification of the intended program. Depending on where you are based, where your customers are based and where the appropriate card issuer (scheme member bank or institution) is based dictates the applicable scheme rules and choice of provider. There is usually a solution for all marketing formats whether to existing customers globally or for the retail market in one specific country. But the rules of operation are different and appropriate authorizations can affect the overall pricing of a card program and how long it may take to create.

Client Due Diligence
Company Requirements	Collation of corporate documentation including certificate of incorporation, memorandum of articles, company shareholding , director appointments and certificate of good standing.
Director Requirements	Collation of individual directors documentation including original references from personal bankers, utility bill, latest resume, passport copy.

Client Know Your Customer Policy (KYC)

Cardholder Requirements

Understanding the techniques that the client will be using to verify the identity of their card holders and ensuring that techniques comply with the rules and regulations of the issuing bank. KYC, rules applicable to gathering of identification of customers and knowledge of their transactions is an imperative compliance issue, this is strictly monitored by all member issuing banks in all cases. Understanding the origin of funds being paid out onto the cards is also of utmost importance to ensure risk measures are in place to prevent abuse of the card program by potential money laundering activities. Please click here for more details.